Support
Support for HEXWAVE customers
Get help with an installed HEXWAVE system, from setup and moving to alarms, software and training.
Phone
Online
Before you call
Quick checks
Many lane issues come down to power, network or alignment.
Power-up. HEXWAVE is ready within five to ten minutes of power-on. The top light turns green when the lane is ready.
Calibration. The panels calibrate themselves to their surroundings at every power-up.
Power. Each panel plugs into a standard 15A grounded wall outlet, with no dedicated circuit required.
Network. The panels connect to each other with a single Ethernet cable.
After a move. Unlock the wheels, roll the panels to the new spot and repeat the alignment.
Location. Indoors or covered outdoor, on a level, dry surface, between 42°F and 95°F.
Request support
Training
Operator and supervisor training
Training
Operator training takes a few hours to less than a day. Supervisors and managers train for a day or two, covering accounts, reporting and diagnostics.